A clear starting point—not a substitute for scope.

Terms for this website and portal.

By using this website or an authorised Lab Excellence portal account, you agree to use it lawfully and consistently with these terms. If you use the service for an organisation, you must have authority to do so and must follow that organisation's policies and contractual arrangements.

A signed proposal, statement of work or other agreed contract may add to or replace parts of these terms for a particular engagement. If there is an inconsistency, the agreed contract governs to the extent of that inconsistency.

An enquiry is not an instruction to proceed.

• Information submitted through the enquiry form is preliminary and non-binding.
• Indicative discussions, options or estimates are not a final quotation unless clearly stated otherwise.
• An engagement begins only when the relevant parties agree a written scope and any required commercial terms.
• Deliverables, exclusions, dependencies, timing, fees and response expectations must be defined in that agreement.

General information needs project-specific review.

Website material is provided as general information about Lab Excellence services and platform capabilities. It is not engineering, scientific, safety, regulatory, legal, financial or accreditation advice. Requirements can vary by site, activity, equipment, jurisdiction and applicable standard.

Before acting, obtain the reviews and approvals required from appropriately qualified people. Product availability, specifications, regulatory requirements and supplier representations should be independently confirmed for the relevant project.

Access belongs to the authorised person.

Account holders must

• Provide accurate account information and use their own credentials.
• Choose a strong, unique password and keep it confidential.
• Use only the organisations, assets and functions they are authorised to access.
• Promptly report suspected compromise, incorrect access or an account that is no longer required.
• Check material records and decisions rather than relying solely on a dashboard status.

Administrators are responsible for assigning suitable roles, reviewing access and removing users who no longer need the service. We may suspend access to protect the platform, another user or an organisation, or where use appears unlawful or outside authority.

Upload only what you are entitled to use.

You remain responsible for the accuracy, legality, confidentiality and source of information supplied to the service. You must have the rights and authority needed to upload documents and allow their processing for the engagement.

You must not use the service to:

• Access another organisation's records without authority.
• Introduce malicious code, probe controls or disrupt availability.
• Upload unlawful, deceptive or infringing material.
• Misrepresent a stored report, certificate, status or audit trail as granting approval or accreditation.

No unstated uptime or compliance guarantee.

We aim to operate a useful and secure service, but this public page does not promise uninterrupted availability, error-free operation, data recovery within a particular period or a specific uptime percentage. Any service level must be expressly agreed in writing.

The platform organises operational records and evidence. It does not guarantee that a laboratory, asset, process or user complies with every applicable obligation, and it does not issue certifications, accreditations or regulatory approvals.

External material retains its own conditions.

Supplier documents, accreditation reports, standards, links and third-party services may be subject to separate rights, terms and availability. Their inclusion does not imply endorsement, verification or affiliation unless expressly stated.

Lab Excellence retains rights in its website, platform, brand and original materials. Clients retain their rights in content they provide, subject to the permissions needed for Lab Excellence and its service providers to host, process and support that content. Contract-specific intellectual property arrangements belong in the agreed engagement.

Mandatory rights remain intact.

These website terms are intended for an Australian operating context and are subject to applicable Australian law. Nothing here excludes rights or remedies that cannot lawfully be excluded, including any applicable Australian Consumer Law guarantees.

The contracting entity, governing jurisdiction and any lawful liability provisions for an engagement will be identified in the relevant agreement. This public page does not nominate those details in advance.

The ACCC provides a general external explanation of consumer rights and guarantees. Whether particular rights apply to a business purchase or service depends on the facts and applicable law.

Check the terms that apply when you use the service.

We may update these terms as the public site or portal changes. Material project terms are not changed through this webpage; they remain governed by the relevant agreement and its change process.